Refund Policy

Last updated: January 2025

This Refund Policy applies to any paid services or subscriptions offered by Xio Travel Ltd ("we", "us", "our"), registered at Flat 2, 89A Mitcham Road, London, England SW17 9PD.

Please read this policy carefully before making any purchase. By completing a transaction with us, you agree to the terms set out below.

1. Free Content

The majority of content on the Xio Travel Ltd website — including blog posts, destination guides, and flight reviews — is completely free to access. No payment is required, and therefore no refund applies to free content.

2. Paid Services & Subscriptions

We may offer premium services such as newsletter subscriptions, sponsored blog placements, or advertising packages. These are subject to the terms specified at the time of purchase.

3. Eligibility for Refund

You may be eligible for a refund if:

  • You request a refund within 14 days of the original purchase date (cooling-off period under UK consumer law)
  • The service was not delivered as described
  • A technical error resulted in a duplicate charge
  • You were charged incorrectly

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • More than 14 days have passed since the purchase date
  • The service has been fully delivered and consumed
  • Dissatisfaction with editorial decisions or blog content quality
  • Change of mind after a service has already been set up or published

5. How to Request a Refund

To request a refund, please contact us using one of the following methods:

Please include your name, order reference, date of purchase, and reason for the refund request. We aim to acknowledge all requests within 2 business days.

6. Processing Time

Approved refunds will be processed within 5–10 business days and returned via the original payment method. The time for the funds to appear in your account may vary depending on your bank or card provider.

7. Consumer Rights

This policy does not affect your statutory rights under UK consumer law, including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be published on this page with an updated revision date.