Privacy Policy

Last updated: January 2025

Xio Travel Ltd ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Registered Address: Flat 2, 89A Mitcham Road, London, England SW17 9PD
Contact: 020 8178 7966

1. What Data We Collect

We may collect the following categories of personal data:

  • Identity Data: first name, last name
  • Contact Data: email address, telephone number, postal address
  • Technical Data: IP address, browser type, device identifiers, pages visited
  • Usage Data: how you use our website, which articles you read, time on page
  • Communication Data: messages you send us via our contact form

2. How We Collect Your Data

We collect data through direct interactions (e.g. contact forms, newsletter sign-up), automated technologies (e.g. cookies, analytics), and third parties such as analytics providers and social media platforms.

3. How We Use Your Data

We use your data to deliver our website and services, respond to enquiries, send newsletters where you have opted in, improve our content and website, comply with legal obligations, and prevent fraud or misuse of our platform.

4. Legal Basis for Processing

We rely on the following legal bases: Consent (e.g. newsletter subscriptions), Legitimate Interests (e.g. website analytics), and Legal Obligation (e.g. complying with UK law).

5. Cookies

We use cookies to improve your browsing experience. For full details, please read our Cookie Policy. You may control cookies through your browser settings.

6. Data Sharing

We do not sell your personal data. We may share data with trusted service providers (hosting, analytics, email delivery) who are contractually bound to keep it confidential. We may disclose data if required by law.

7. Data Retention

We retain personal data only as long as necessary for the purposes collected or as required by law. Contact enquiry data is typically retained for 2 years.

8. Your Rights (UK GDPR)

Under UK GDPR you have the right to: access your data, correct inaccuracies, request erasure ("right to be forgotten"), restrict processing, data portability, and object to processing. To exercise any right, contact us at the address above.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.

10. Changes to This Policy

We may update this policy periodically. The "Last updated" date at the top will reflect any changes. Continued use of our site constitutes acceptance of the revised policy.

11. Contact

For privacy enquiries, please contact us at: Xio Travel Ltd, Flat 2, 89A Mitcham Road, London, England SW17 9PD or call 020 8178 7966.